Frequently Asked Questions
Everything you need to know about your Western gear and apparel.
How do I determine my correct cowboy boot size?
Western boots typically run a half-size larger than standard sneakers. We recommend sizing down by a half-size for a snug fit, ensuring there is a slight 'heel slip' when they are brand new.
What is your return policy on leather goods?
We accept returns on unworn items with original tags within 30 days of purchase. Boots must be returned in their original box and show no signs of outdoor wear or scuffing on the outsoles.
How long does shipping take for custom hat orders?
Standard in-stock items ship within 2-3 business days. Custom hat shaping or special orders typically require 7-10 business days for processing before they are dispatched.
Do you offer international shipping?
Yes, Byrd's Western Store ships worldwide. Shipping costs and delivery timelines vary by country and are calculated at checkout. Please note that customers are responsible for any local customs duties.
How should I care for my exotic skin boots?
Exotic skins like ostrich or alligator require specialized leather conditioner. We recommend cleaning them with a soft brush and applying a non-silicone based conditioner every 3-6 months to prevent cracking.
Can I exchange an item for a different size?
Absolutely. You can initiate an exchange through our online portal. Once we receive your original item in its original condition, we will ship out the replacement size at no additional shipping cost to you.